Refund Policy

At Jasway Perfume Shop, customer satisfaction is our top priority. We take great care in packing and delivering your orders. However, if there is an issue, please refer to our refund and return policy below:

✅ Eligible for Return or Refund

• Wrong item received

• Damaged or leaking product upon arrival

• Missing item in your order

To be eligible:

• Report the issue within 48 hours of receiving the item.

• Provide photo or video evidence of the issue (e.g. packaging, damaged item).

• Item must be unused and in original packaging.

❌ Not Eligible for Return or Refund

• Change of mind

• Opened or used products

• Fragrance not matching personal preference

📩 How to Request a Refund

1. Contact us via WhatsApp or email at support@jasway.com.my

2. Include your order number, issue description, and photos.

3. Our team will respond within 1–2 working days.

💵 Refund Method

• Refunds will be processed via the original payment method (e.g. online banking, credit card).

• Please allow 3–7 working days for the refund to appear, depending on your bank.